Contact Center Agent

Call Center Team Performance Responsibilities:

  • Provide concise, quality consumer service in a professional, timely and courteous manner
  • Accurately take consumer orders, answer questions and provide resolution
  • Respond to consumer general information requests, inquiries or concerns
  • Minimize consumer wait time and number of abandoned calls
  • Work closely with consumer services team to resolve consumer issues
  • Assist and/or train consumers to use on-line services
  • Enhance consumer relationship through identification of consumer needs/opportunities
  • Record and track calls appropriately in database
  • Other duties as assigned

Qualifications, Knowledge, Skills and Abilities:

  • Strong verbal and written communication skills
  • Interpersonal/human relations skills
  • Strong organizational skills
  • Attentiveness to detail
  • Ability and experience in working in a fast-paced and varying environment
  • Computer literate with the ability to learn customer service software applications
  • Ability to type and operate word processing programs
  • Ability to maintain confidentiality and professionalism
  • Ability to take ownership of consumer issues until resolved
  • Must be very dependable and trustworthy

Education and experience:

  • Required: High school diploma or equivalent
  • Desired: Two (2) years of customer service or related field experience
  • Typing skills over 40 wpm

Job Type: Full-time/part-time

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