Refined Returns Process

With consumers demanding greater convenience with their online and retail shopping, reverse logistics has become an integral part of a brand’s fulfillment strategy. Promotion Fulfillment Center works closely with clients to develop a returns processing program that provides excellent customer service to shoppers, while giving brands the most efficient and cost-effective solution.

Promotion Fulfillment Center has been executing returns for 40 plus years and maintains best in class processes. PFC’s order management system provides visibility at every stage of the returns process.

Returns Services:

  • Product inspection, verification & tracking
  • Credit reconciliation
  • Product disposition
  • Re-packaging & re-stocking
  • Repair, refurbishment
  • Quality control
  • Recycling, disposal & replenishing for future use

Make the Most of Your Returns

Retailers understand that returns are a necessary expense that typically yields little financial payback. At PFC we work hard to process your returns in the most efficient manner possible, but we also go the extra mile to ensure you receive the maximum value on your returns processing program.

We start by working closely with you to define what the optimal returns process should be and then develop a strategic program to process returns in a timely and systematic matter. We then provide detailed analysis of your returns to help determine quality issues or other potential problems within your supply chain.

PFC provides dynamic online reporting on all returns data, which is delivered in a format that meets our clients’ specific needs. We give you the tools you need to test, measure and refine your program and exceed your business goals.

What to learn more? Check out our whitepaper, Tips for Optimizing Your Returns Process, in our Learning Center.