PFC makes your fulfillment onboarding process as smooth as possible. Every detail of your program is analyzed to determine where our technology can play a pivotal role in enhancing the consumer experience and achieving an efficient fulfillment process.

onboarding process

Phase One: Initiation

We start with a discovery session that provides a thorough project scope and overview of your goals – both short and long-term. This lets us identify your project team and creates a baseline plan for fulfillment onboarding and implementation.

Phase Two: Planning

We validate your program and document all requirements. We develop criteria for success and create an initial risk assessment, both of which are regularly reviewed to ensure continuous improvement. The project plan is finalized following client review and approval.

Phase Three: Execution

We kick off your project plan and manage every aspect of fulfillment process integration – technology, contact center, operations, client services, procurement and finance. We manage your schedule and project scope with a focus on quality as well as thorough and accurate information distribution.

Phase Four: Go Live

Your program is rolled out after a full transition and test runs. Our client service team manages the daily operations and offers cross-team collaboration to ensure the highest level of communication. Online reporting offers transparent access to your program and lets you make critical marketing and operational decisions.

Phase Five: Review & Measure

At post launch, we review and validate the success factors to determine what went well and where improvements can be made in the fulfillment process. A comprehensive post-launch assessment is delivered to help with future programs.

PFC makes fulfillment onboarding easy! Contact us today to get started.