Third Party Fulfillment Metrics

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Few businesses have the time, resources, staff, or space to fulfill orders themselves, so they very wisely turn to a third party fulfillment center to get the job done. This frees them up to focus on growing their business, and tending to their customers’ needs. Choosing the right fulfillment center for your company is critical. The best centers will be committed, not only to excellent service for your customers, but for your brand as well. Because you’re relinquishing direct control of the shipping and handling processes of your products, you need to be able to have the utmost confidence in whichever third party fulfillment center you select.

Choosing the Right Fulfillment Center


So, how do you choose the best fulfillment center for your business? It’s crucial to do your research and choose one with a proven track record of efficiency, accuracy, customer satisfaction, and good reviews. Customers judge a brand partially on how smoothly the shipping and handling process of their purchase goes, so the fulfillment center you choose can either make or break your reputation. A worthy and reputable third party fulfillment center will oftentimes offer transparent key performance indicators. Having such assurance can free you from worrying about them holding up their end of the bargain in the shipping and handling portion of order fulfillment.

Using Metrics to Track Performance

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If you’re going to entrust your business transactions to a third party fulfillment center, they should be prepared to prove themselves worthy. A center that employs leading technology that provides easily-accessible, real-time reporting and analytics, can enable you to strategize and recalibrate business decisions on a day-to-day basis. This information is crucial to optimizing your customers’ user experience. Customized, multi-level metrics form the bridge between your business and the fulfillment center. Effective, accurate reporting that demonstrates solid results is proof positive that you chose the right center for your business.

PFC Fulfillment a Proven Winner


So, what sets PFC Fulfillment apart from other fulfillment centers? With over forty years of industry experience, PFC has an outstanding record of delivering results to our clients. We offer a full range of services, including order and inventory management, returns processing, shipping analysis, fulfillment, e-commerce, rebates, sweepstakes, contact center, and transportation to name a few. We can save you money and help you grow your business. Contact us today to find out how!

Category: Fulfillment Insights