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The first few months of 2017 have seen several major brands closing their retail stores or closing up shop entirely. JC Penney, Kmart, Payless Shoes, RadioShack and Staples are just a few of the brands that have fallen prey to consumer shopping habits that are shifting from brick-and-mortar to the Internet.
Amazon has become the unquestionable leader of ecommerce and has changed the way consumers shop online. Because of its market dominance, many brands use Amazon as a channel for their online sales. But what about order fulfillment – who should brands trust to get their orders into the hands of customers? Some choose Amazon’s fulfillment service, Fulfillment By Amazon (FBA). While FBA is certainly bigger than other third-party fulfillment providers, that doesn’t mean it’s better or more cost-effective.
Offering sweepstakes and other chance promotions are a great way for a business to attract and retain consumers. Executing a sweepstakes not only helps marketers to build consumer good will but also to collect personal information, such as email addresses and more personal information like age and gender. This personal information is valuable — it is the currency of the digital economy.
Choosing a fulfillment partner for your business is a critical decision that can help drive the success of your brand. Picking the right one can bring significant operational cost savings that will lead to your brand growth. Picking the wrong one can prove costly on many levels.
Follow these 5 steps when it’s time to choose a fulfillment partner and you’ll be better prepared to make the right decision.
By now, anyone familiar with the world of retail knows that the omnichannel shopping experience started picking up some serious steam a few years ago. And just like a hurricane swirling off the Atlantic coast this time of year, its presence has no doubt made an impact.
Do you sell online? Then you should know that many online retailers ignore the very important topic of location when it comes to their fulfillment and shipping operations. And ignoring that topic is an error that will cost you money.
Customer returns are a cost that every retailer deals with. Whether it’s due to a defective product or a customer who has changed their mind, the cost of a return will always have a negative impact on a retailer’s bottom line.
Not sure if outsourcing eCommerce fulfillment is the best choice for your online store? Aside from getting a lot of day-to-day tasks and challenges off your plate, working with a third-party logistics warehouse that specializes in online retail fulfillment is a great way to save money and significantly improve service levels and the brand experience to your customers.
With 2015 recently passing, it’s a good time to look back at the past year and the ways ecommerce order fulfillment and shipping has changed. There is no doubt the online retail space is evolving fast as the pressure for faster and cheaper delivery continues to shape the industry. Online retailers and carriers alike are working hard to adjust to the demands of this new, dynamic marketplace and the sky-high customer expectations that are part of retail today.
At a time when consumers continue to have more options when it comes to how they make product purchases, one thing remains constant – their buying decisions continue to be influenced by incentive-based programs like rebates and sweepstakes.