PFC Launches Dynamic RMA Portal for Valued Clients

As product returns continue to be an important element across all channels, brands are actively looking for solutions to improve their Return Merchandise Authorization (RMA) process and experience – both for themselves and their consumers.

PFC has launched a dynamic new RMA solution that simplifies and significantly improves the returns process for our valued clients and their consumers. The RMA portal gives customers the ability to make hassle-free self-service returns. They can submit a return request online, print a merchandise return label and track the status of their return.

PFC’s new RMA portal streamlines the entire returns process for our clients – beginning with the front-end consumer branded experience and ending with backend seamless returns processing, providing full transparency into the return.

To learn more about our new RMA portal, contact PFC online or call 1-800-493-7063.


Leading innovator of a BMX bike design brand selects PFC for all multi-channel product fulfillment & returns needs


PFC @ Shop Talk 2018 in Las Vegas. Met with leading brands and retailers on discussing ways to optimize their channel product fulfillment models, streamline costs and deliver a “WOW” brand experience. We are proud to not only attend but lead these dynamic discussions.


Leading luxury curated home goods brand selects PFC for all product fulfillment needs & returns needs. PFC will also provide value-added services such as gift wrapping and personalized packaging.


Health & Wellness family of brands selects PFC for its multi-channel product fulfillment & returns processing needs. PFC will manage product LOT & Expiration.


Promotion Fulfillment Center Named a Multichannel Merchant Top 3PL for 2018

Top 3PL Provider BadgePromotion Fulfillment Center has been named a Multichannel Merchant Top 3PL for 2018, included in a listing of leading third-party logistics providers selected by the editors of Multichannel Merchant.

Given the explosion of ecommerce and the increasing number of 3PLs in the marketplace, Multichannel Merchant has created this unique resource vetting 3PLs that are ecommerce qualified and experienced as a value-added service for its audience. The online resource is a searchable database/directory for merchants looking for a qualified 3PL provider.

“Many ecommerce and direct-to-customer merchants today are considering an outsourced fulfillment solution because their business growth has outstripped their internal capabilities,” said Mike O’Brien, Senior Content Manager of Multichannel Merchant. “That’s why we’ve developed our Top 3PL listing as a valuable resource for them. Each 3PL listed has been selected based on their industry experience, range of capabilities and ability to handle high order flow.”

The company profiles in the MCM Top 3PL listing include vital information to help merchants in their selection process, including key capabilities, average annual client order volume, top merchandise categories handled, facility locations and more.

“Being selected a Top 3PL for the third consecutive year is an honor and a true reflection of our tireless commitment to delivering innovative, cost-effective and brand-building fulfillment solutions to our valued clients. We’re proud to be an industry veteran with 40+ years of experience – and we look forward to serving clients for the next 40 years and beyond,” said Bowen Smith, SVP, Sales & Marketing.

About Multichannel Merchant

Multichannel Merchant reaches key decision makers responsible for ecommerce, management, marketing and operations at companies that sell merchandise through multiple channels — including ecommerce, mobile, social, and catalog. Multichannel Merchant delivers original research, as well as in-depth analysis of trends and best practices, news, tactical/how-to, executive summaries, technology and supplier comparisons, tip sheets and resource information to help companies sell & deliver products wherever and whenever the customer wants them – at home, work, store or other locations.


Bowen Smith from PFC interviewed at Shop.org

Bowen Smith from PFC was recently interviewed at Shop.org regarding How Fulfillment Builds a Better Customer Experience.  Consumers have high standards that eCommerce retailers must deliver on, from all touch points.

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Leading tax preparation software developer selects PFC for product fulfillment, kitting services, returns processing, and refurbishment.


Heirloom children’s doll brand selects PFC for all product fulfillment needs


One of the largest destination visitors bureau selects PFC for product fulfillment, kitting, and call center services