Contact Center Agent
Call Center Team Performance Responsibilities:
- Provide concise, quality consumer service in a professional, timely and courteous manner
- Accurately take consumer orders, answer questions and provide resolution
- Respond to consumer general information requests, inquiries or concerns
- Minimize consumer wait time and number of abandoned calls
- Work closely with consumer services team to resolve consumer issues
- Assist and/or train consumers to use on-line services
- Enhance consumer relationship through identification of consumer needs/opportunities
- Record and track calls appropriately in database
- Other duties as assigned
Qualifications, Knowledge, Skills and Abilities:
- Strong verbal and written communication skills
- Interpersonal/human relations skills
- Strong organizational skills
- Attentiveness to detail
- Ability and experience in working in a fast-paced and varying environment
- Computer literate with the ability to learn customer service software applications
- Ability to type and operate word processing programs
- Ability to maintain confidentiality and professionalism
- Ability to take ownership of consumer issues until resolved
- Must be very dependable and trustworthy
Education and experience:
- Required: High school diploma or equivalent
- Desired: Two (2) years of customer service or related field experience
- Typing skills over 40 wpm
Job Type: Full-time/part-time