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Client Services – Account Coordinator

Position Summary

The Account Coordinator supports the Account Manager in the creation and day-to-day running of client promotions and fulfillment.   Account Coordinators must successfully work with cross-functional internal and client teams on program execution from conception through completion.

Qualifications

  • BA/BS degree or equivalent work experience required
  • 2-5 years office work experience or client service experience preferred
  • Ability to quickly learn consumer promotions and fulfillment
  • Strong organizational, communication and follow-up skills
  • Strong computer skills (Excel, PowerPoint, Word) and ability to quickly learn proprietary software
  • Strong written and verbal communications skills
  • Good problem solving skills

Performance Responsibilities

  1. Day-to-Day promotion and fulfillment support, including but not limited to: program set up, tracking program deliverables, monitoring the PFC financial status of programs, client communications, liaison between internal PFC teams and client, follow-up on outstanding issues (such as shipping status, billing questions. etc.).
  2. Administrative duties – assist Account Manager with assigned administrative tasks such as client reporting, change orders, Statements of Work, etc.
  3. Adhere to PFC core values – the ability to act consistently on the values of teamwork, outstanding client service and operating with integrity
  4. Duties as assigned.

Work Environment and Demands

  • Office/clerical atmosphere – Dexterity to operate PC, telephone and other office machines.  Must be able to perform duties sitting for long periods of time.
  • Must be able to work under stressful situations and manage multiple tasks simultaneously.
  • Ability to travel as needed – approximately 10% travel anticipated.
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