Integrated Solutions for a Multichannel World

Today’s fulfillment centers must be adaptable, scalable and flexible to meet the ever-changing demands of the marketplace. PFC’s integrated suite of solutions delivers world-class fulfillment services at a very competitive rate. We have proven time and time again that our business model can save retailers upwards of 30 percent on their fulfillment costs. Give your brand a strategic advantage by partnering with PFC.

Our process is second to none

PFC has spent decades analyzing every step of the fulfillment process. Starting with the receiving of product through the confirmation of order shipment – we consistently maintain a highly-controlled and professional working environment supported by a state of the art warehouse management system.

Our fulfillment warehouse has the ability to ship with international, national and regional carriers and can deploy a wide-range of parcel shipping strategies using our proprietary technologies to ensure the most effective means of delivery.

PFC’s fulfillment services include a wide range of package customization including gift wrap, personalized messages, special insertions, kit assembly and other customized solutions.

Electronic Order Management

PFC provides a single-source product fulfillment solution for all your orders, regardless of the channel. We achieve this through leading technology that offers uncomplicated file transmissions and secure portal access anytime, anywhere you need it.

In today’s Omnichannel marketplace, you can count on PFC to deliver on your brand promise and keep pace with your tech-savvy consumers.

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Secure Payment Processing

Our experience working with some of the nation’s leading brands demonstrates our commitment to the highest level of data protection and transaction security for your fulfillment program. It’s what allows us to deliver secure data storage, encrypted transaction processing and superior customer relationship management.

At PFC, our top priority is ensuring your data is safe and your brand is protected.

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Kitting, Assembly & Subscriptions

It’s all about the details. Our experienced fulfillment professionals ensure your orders are kitted and assembled to your exact specifications every time. We achieve this through upfront planning, preparation and training. Trust PFC to deliver the perfect order to your valued customers. Whether it’s a new set of items shipped each month or different components delivered each day, PFC’s center is here to ensure your customers’ expectations are exceeded.

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Optimized Shipping Models

Ready to save on shipping? Our fulfillment center has historically saved brands up to 30 percent on their current shipping rates. We do this by carefully analyzing the transit time, weight and location of each package to determine the optimal ship method.

PFC can significantly reduce your cost per order and alleviate the time and stress of negotiating with countless carriers. But it doesn’t stop there; we audit carriers on a regular basis to ensure the selected shipping model is achieving its goal.

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Inventory & Warehouse Management

Technology is the backbone of our fulfillment process. Our industry-leading Warehouse Management System acts as the hub of your product fulfillment supply chain solution; integrating accounting, order and shipping software systems, lot control, reporting software, radio frequency, barcode hardware and warehouse automation equipment.

Our climate-controlled, FDA registered food facility provides secure storage with keyless entry and camera monitoring.

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Contact Center Services

We understand many programs require a customer service component to ensure the highest level of service. PFC has kept pace with the omnichannel marketplace by offering leading contact center services that put the voice of the consumer first. We work closely with our clients to manage KPIs for upsells, average speed of answer, talk time and other performance metrics.

Regardless of the channel, PFC’s contact center will add value to your fulfillment program by delivering high levels of customer satisfaction to drive loyalty and capture the essence of your brand promise with every satisfied caller.

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Real-Time Reporting and Analytics

PFC’s real-time reporting tool delivers key metrics with an attractive and intuitive visual interface enabling strategic and tactical decision-making. Through our secure portal, you have the ability to view up-to-date inventory levels, turn times, top moving SKUs and other fulfillment analytics. This data can be sorted and filtered in the manner that best meets your needs and can be accessed via desktop PC or any mobile device.

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